Review Reply Drafting
Every new Google review gets a reply drafted in your voice — and a person approves it before it posts.
88 of 92 new reviews answered since June 2026 (96%), every reply approved by a person before posting.
The problem
Reviews went unanswered because writing a thoughtful reply takes time nobody had. Generic replies are worse than none, and a careless reply to an unhappy guest can make things worse in public.
What it does
Checks Google Business Profile three times a day. For each new review it matches the provider and the service the guest had, then drafts a reply in the business's voice. The draft arrives as an approval card in Teams — Approve, Edit, or Deny. Nothing posts until a person approves it, whatever the star rating.
NEW REVIEW · ★★★★★ "Best color I've had in years." Provider matched · service: color + gloss DRAFT REPLY "Thank you! We're so glad you love it — see you at your next visit." [ Approve ] [ Edit ] [ Deny ]
Why this works for your business
Any business with a Google Business Profile. The pattern — fixed flow, one AI drafting step, a person approves — fits most customer-facing writing.
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